Terms & Conditions
Term and Conditions
Last updated: 28 July 2026
1. Who we are
This website, effectivehair.cy (the "Website"), and the online shop on it are operated by:
N. Evgeniou Limited (trading as "Effective Hair Center") Company registration number: HE 161605 Registered / business address: Methanon 10, Germasogeia, Limassol 4042, Cyprus Email: contact@effectivehair.cy Phone: +357 25 325377 VAT number: 10161605S
References to "we", "us" and "our" mean N. Evgeniou Limited. References to "you" mean the person using the Website or placing an order.
2. What these Terms cover
These Terms & Conditions govern (a) your use of the Website and (b) purchases of products from our online shop. By using the Website or placing an order you agree to these Terms. At checkout you will be asked to confirm your agreement before you can place an order.
The Website also describes salon services (hair extensions, keratin treatments, styling and related services). Salon services are not sold through the Website. Appointments are arranged directly with the salon by phone or WhatsApp, and any information about services or service pricing on the Website is for information only and does not form a contract. Service prices are confirmed at the salon before the service is provided.
If you are a consumer, nothing in these Terms limits or excludes your mandatory rights under the laws of the Republic of Cyprus, the laws of your country of residence within the EU, or European Union consumer protection law.
3. Customer accounts
3.1 You can browse and buy without an account (guest checkout), or create an account using your email address and a password, or by signing in with Google.
3.2 You must provide accurate information and keep it up to date. You are responsible for keeping your login details confidential and for activity under your account. Tell us promptly at contact@effectivehair.cy if you suspect unauthorised use.
3.3 Your account lets you view your order history, save delivery addresses, change your email address (with verification) and password, and — optionally — save a payment card for faster checkout (see clause 6.5).
3.4 We may suspend or close an account where we reasonably suspect fraud, abuse, or a serious breach of these Terms. You may close your account at any time by contacting us; see the Privacy Policy for what happens to your data.
3.5 Accounts are intended for persons aged 16 or over.
4. Products
4.1 We sell hair-care cosmetic products. We take care to describe products accurately, including ingredients, volumes and instructions supplied by the manufacturer. Minor variations (for example in packaging or shade of imagery) may occur.
4.2 Product photographs are illustrative; actual colours may differ slightly depending on your screen.
4.3 Product information on the Website is not professional, medical or dermatological advice. Always read the label and instructions before use. If you have a known allergy or scalp/skin condition, review the ingredients list and consult a professional if unsure. Discontinue use if irritation occurs.
4.4 All products are offered subject to availability. Stock shown on the Website is indicative; see clause 7.4 for what happens if an item is unavailable after you order.
5. Prices and VAT
5.1 All prices are in euro (€) and include VAT at the applicable rate (currently 19%), unless clearly stated otherwise.
5.2 Delivery charges are additional and depend on the delivery method, destination and parcel weight. The exact delivery charge is calculated and displayed at checkout before you place your order. Collection from the salon is free.
5.3 If we discover an obvious pricing error in an order you have placed, we will contact you and give you the option to reconfirm at the correct price or cancel with a full refund. We are not obliged to supply products at a price that is manifestly incorrect and that you could reasonably have recognised as an error.
6. Payment
6.1 Payment is taken at the time you place your order.
6.2 Payments are processed by Stripe. We accept major debit and credit cards, Apple Pay, Google Pay and Link. Available payment methods are shown at checkout.
6.3 Your full card details are transmitted directly to Stripe over an encrypted connection and are never received or stored by us.
6.4 Payments are subject to automated fraud screening carried out by Stripe. We may decline or cancel an order that is flagged as potentially fraudulent (see clause 7.4 and the Privacy Policy, section "Automated decision-making").
6.5 Saved cards (optional). If you have an account, you can choose to save a card for future purchases, either at checkout ("save this card") or in your account under Payment Methods. The card is stored by Stripe in tokenised form; we store only a reference and see only the card brand, last four digits and expiry date. You can remove a saved card at any time in your account, and removal takes effect immediately.
7. Ordering and formation of the contract
7.1 Placing an order through the checkout constitutes an offer by you to purchase the products in your cart.
7.2 Before submitting your order you can review and correct its contents, delivery details and delivery method; the total price including VAT and delivery is displayed before payment.
7.3 The contract is formed when we accept your order by sending you an order confirmation email. Each order is given an order number — please quote it in any correspondence.
7.4 We may refuse or cancel an order (in whole or in part) where: a product is unavailable; there was an obvious pricing or description error; we cannot deliver to the address provided; or we reasonably suspect fraud or misuse of a promotion. If payment has already been taken for an order (or part) that we cancel, we will refund it without undue delay to the original payment method.
8. Delivery and Click & Collect
8.1 We deliver to Cyprus and Greece only. Deliveries are made by ACS Courier.
8.2 Delivery options:
- Cyprus: delivery to your nearest ACS pickup point, or door-to-door delivery, or free collection from the salon;
- Greece: door-to-door delivery.
8.3 Delivery charges are calculated by destination and parcel weight and shown at checkout before you pay.
8.4 Orders are normally processed within 1–2 business days of payment confirmation. Estimated delivery times are set out in the Shipping, Returns & Refunds Policy; they are estimates, not guarantees. In any event, unless we agree a different date with you, we will deliver within 30 days of the order confirmation. If we fail to deliver within that period, you may set a reasonable additional period, and if we still fail to deliver, cancel the order for a full refund.
8.5 Risk in the products passes to you when you (or a person you nominate) take physical possession of them. Ownership passes on the later of delivery and receipt of full payment.
8.6 Click & Collect. If you choose collection at checkout, we will email you when your order is ready. Collection is from the salon at Methanon 10, Germasogeia, Limassol, during salon hours (Tuesday–Saturday, 09:00–19:00). Please bring your order confirmation; we may ask for your order number and identification. If an order is not collected within 30 days of the ready-for-collection notice, we will contact you; if we cannot resolve it, we may cancel the order and refund the product price in full, with no deduction.
9. Right of withdrawal (14-day cancellation right)
9.1 If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party you nominate, other than the carrier) acquire physical possession of the goods — i.e. the day of delivery, or the day you collect a Click & Collect order. Where an order is delivered in several parcels, the period runs from receipt of the last parcel.
9.2 To exercise the right, inform us of your decision by an unequivocal statement before the period expires — by email to contact@effectivehair.cy (recommended, quoting your order number) or by post to the address in clause 1. You may use the Model Withdrawal Form annexed to these Terms, but you are not required to.
9.3 Exception — sealed hygiene goods. The right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons once unsealed after delivery. Our cosmetic products are supplied sealed; if you unseal or use a product, it can no longer be returned under this clause. Your statutory rights in respect of faulty goods (clause 10) are unaffected.
9.4 If you withdraw, return the goods to us (address in clause 1) without undue delay and in any event within 14 days of telling us. You bear the direct cost of returning the goods. The full return procedure is described in the Shipping, Returns & Refunds Policy.
9.5 We will reimburse all payments received from you, including standard delivery charges (but not the extra cost of any more expensive delivery option you chose), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. Reimbursement is made to the original payment method and is free of charge to you.
9.6 You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
10. Legal guarantee of conformity (faulty goods)
10.1 As a consumer you benefit from a legal guarantee of conformity: we are liable for any lack of conformity of the goods which exists at delivery and becomes apparent within two years of delivery, in accordance with Cyprus law implementing Directive (EU) 2019/771.
10.2 If goods are faulty, not as described, or otherwise not in conformity, you are entitled — under the conditions set by law — to have them brought into conformity (repair or replacement), or to a proportionate price reduction, or to terminate the contract and be refunded. Return costs for non-conforming goods are borne by us.
10.3 To make a claim, contact contact@effectivehair.cy with your order number, a description of the problem and, where possible, photographs. This legal guarantee is free of charge and exists independently of, and in addition to, the withdrawal right in clause 9.
11. Promotions and discount codes
Discount codes and promotions may carry their own conditions (e.g. validity period, minimum spend, single use). Unless stated otherwise, promotions cannot be combined. We may refuse or reverse a discount where we reasonably believe a promotion has been misused.
12. Reviews and user content
If you submit reviews or other content to the Website, you confirm it is your own, accurate, lawful and does not infringe anyone's rights. You grant us a non-exclusive licence to display it on the Website. We may decline to publish or may remove content that is unlawful, offensive, or unrelated to the product.
13. Acceptable use of the Website
You must not: attempt unauthorised access to the Website or its systems; introduce malware; scrape, harvest or systematically extract data; interfere with the Website's operation; or use the Website for any unlawful purpose.
14. Intellectual property
The Website and its content (text, images, logos, design, product descriptions in all languages) are owned by us or our licensors and are protected by intellectual-property laws. You may view and print content for personal, non-commercial use; any other copying, reproduction or distribution requires our prior written permission. "DC" product branding belongs to the respective manufacturer.
15. Third-party services and links
The Website contains links to and content from third parties — for example our Instagram profile, YouTube, WhatsApp, and an embedded Google Map on the contact page. Your use of third-party platforms is governed by their own terms and privacy policies, and we are not responsible for them.
16. Our liability
16.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law, including your mandatory consumer rights.
16.2 Subject to clause 16.1: we are not liable for indirect or consequential losses, loss of profit, or losses that were not reasonably foreseeable when the contract was made; and our total liability to you in connection with any order is limited to the total amount you paid for that order.
16.3 We are not responsible for delay or failure caused by events outside our reasonable control (e.g. carrier disruption, extreme weather, strikes); we will take reasonable steps to minimise the effect and inform you of significant delays.
16.4 We take reasonable care to keep the Website available and accurate but do not guarantee uninterrupted or error-free operation.
17. Personal data and cookies
How we handle your personal data is described in our Privacy Policy, and our use of cookies and similar technologies in our Cookie Policy. Both are available on the Website.
18. Changes to these Terms
We may update these Terms from time to time (for example to reflect changes in law or in our services). The version published on the Website at the time you place an order applies to that order. The "Last updated" date at the top shows the current version.
19. Complaints and dispute resolution
19.1 If you are unhappy with anything, please contact us first at contact@effectivehair.cy or +357 25 325377 — we aim to resolve complaints quickly and fairly.
19.2 If you are a consumer and we cannot resolve a dispute, you may complain to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry of the Republic of Cyprus. Approved alternative-dispute-resolution entities are listed by that Service under the Alternative Dispute Resolution Law of 2017 (L. 85(I)/2017); we have not committed to any particular entity. If you live in Greece, the European Consumer Centre network (ECC Cyprus / ECC Greece) can assist with cross-border complaints. The EU Online Dispute Resolution platform closed on 20 July 2025 and is no longer available.
20. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer residing in another EU member state (including Greece), you additionally retain the protection of the mandatory consumer-protection provisions of your country of residence, and you may bring proceedings in the courts of your country of residence; we may bring proceedings against a consumer only in the courts of the consumer's country of residence.
21. Contact
N. Evgeniou Limited — Effective Hair Center Methanon 10, Germasogeia, Limassol 4042, Cyprus contact@effectivehair.cy · +357 25 325377 · WhatsApp +357 95 176789 Salon hours: Tuesday–Saturday, 09:00–19:00